Shipping policy

At MONROE STORE, we strive to process and ship your orders as quickly and efficiently as possible. Below, you will find the conditions of our delivery services:

1. Processing Times

All orders are processed within 3 to 5 business days (Monday to Friday, excluding holidays). You will receive an email notification once your package has been shipped.

2. Rates and Estimated Delivery Times

Shipping costs will be calculated and displayed at checkout.

  • Shipments within the United States: 3 to 7 business days after processing.

  • International Shipments: 10 to 21 business days (depending on location and customs procedures).

3. Shipping Confirmation and Tracking

Once the order has been shipped, you will receive a confirmation email that includes a tracking number. The tracking number will be active within 24 to 48 hours.

4. Customs, Duties, and Taxes

MONROE STORE is not responsible for any duties or taxes applied to your order by customs authorities. All fees applied during or after shipping are the sole responsibility of the customer (fees, taxes, etc.).

5. Damage and Loss

If you receive your order damaged, please contact us immediately or reach out to the shipping carrier to file a claim. Save all packaging material and damaged items before initiating the process.

6. Incorrect Addresses

It is the customer's responsibility to ensure that the shipping address is correct. We are not responsible if a package is lost due to an incomplete or incorrect address provided at the time of purchase.

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